Your privacy matters to us: By registering or using Answer Khela's services, you agree to this Privacy Policy. We will never sell your data to third parties.
Introduction & Applicability
This Privacy Policy ("Policy") outlines how the Answer Khela platform — the answerkhela.com website and its associated services — collects, uses, and protects users' personal information.
Answer Khela is an online gaming and betting platform built with Bangladeshi users in mind. We adhere to international data protection standards and treat user privacy as our top priority.
This policy was last updated in January 2026. For any questions about this policy, please contact us: support@answerkhela.com
What information we collect
To deliver answer khela's services effectively, we collect the following types of information:
| Data type | Example | Collection Method |
|---|---|---|
| Identity Information | Name, date of birth, national ID number | Registration Form |
| Contact Information | Mobile number, email address | Registration Form |
| Financial Information | BKash/Nagad number, transaction history | Payment Processing |
| Device information | IP address, browser, operating system | Automatically |
| Usage Data | Page visits, betting history, session duration | Automatically |
| Contact Details | Support chat, complaint messages | Direct input |
We only collect information that is strictly necessary to provide our services. We do not collect data beyond what is needed.
Why we collect your data
Answer Khela uses your information for the following purposes:
- Account verification & security: To verify age and identity, and to prevent unauthorized access.
- Payment Processing: To process deposits, withdrawals, and transactions.
- Service improvement: To analyze which features are most used and improve the platform accordingly.
- Customer support: Previous communication history is used to help resolve user issues.
- Promotional Communications: To inform you about bonuses and offers — you can opt out at any time.
- Legal Obligations: To comply with anti-money laundering regulations and other legal obligations.
- Responsible Gaming: To identify signs of excessive gaming and provide timely support.
Answer Khela never sells your data to advertisers or shares it with third parties for marketing purposes.
Data Storage & Security Measures
Answer Khela uses industry-leading technology to protect your data. Our security measures include:
- 256-bit SSL Encryption: Bank-grade protection. All data transmitted between your browser and our servers is fully encrypted.
- Encrypted Database: All sensitive data stored on our servers is encrypted. Passwords are never stored in plain text — only their hashes are saved.
- Firewall & DDoS protection: Robust firewalls are in place to protect our servers against cyberattacks.
- Regular Security Audits: Security audits are conducted monthly by third-party experts.
- Restricted Staff Access: Only authorized personnel can access specific data, and a log is kept of every access.
Data Retention Period: Data for active accounts is retained for as long as the account remains open. After closure, certain data may be kept for up to 5 years as required by law, after which it is permanently deleted.
Cookie Policy
Answer Khela uses cookies on its website. Cookies are small data files stored in your browser that help enhance your experience on the site.
Cookies we use:
- Essential Cookies: Maintaining login sessions and storing security tokens — the site cannot function without these.
- Functional Cookies: Remembers your language preference and theme settings to make your experience smoother.
- Analytics cookies: Time spent on each page and features used most — this data helps us improve our services.
You can disable cookies through your browser settings, though some features may not work correctly if you do.
Your Privacy Rights
Every user of Answer Khela has the following rights:
You can request to know what information we hold about you. Contact our support team and we'll respond within 7 business days.
If any of your information is incorrect, you can have it corrected. Submit a request through your account settings or via support.
You can request deletion of your data upon account closure. Any data not subject to legal retention requirements will be permanently removed.
You can request to download your data in a portable format (CSV/JSON).
You can unsubscribe from promotional emails or SMS at any time.
You may object to the use of your data for specific purposes. We will give your objection reasonable consideration.
To exercise these rights, email us at: support@answerkhela.com — We will respond within 7 business days.
Protection of minors' data
Answer Khela is strictly for users aged 18 and above. We do not knowingly collect any data from minors.
If a minor has registered by mistake and this comes to our attention, the account will be suspended immediately and all collected data will be deleted.
If you become aware that a minor is using Answer Khela, please notify us immediately: support@answerkhela.com
Third-Party Services & Integrations
Answer Khela works with a number of trusted third-party service providers to operate the platform. We have data processing agreements in place with each of them:
- Payment services: bKash, Nagad, and Rocket receive only the information needed to complete a transaction.
- Cloud hosting: International-standard cloud provider — data is stored in an encrypted state.
- Analytics: The tools used to analyze site performance collect only anonymous statistics.
- Cyber Security: DDoS protection and firewall providers may access security logs.
These third parties may not use your data for their own purposes — they are only permitted to process it in accordance with Answer Khela's instructions.
Policy Updates & Contact
Answer Khela may update this Privacy Policy from time to time. For significant changes, we will:
- We will send a notification to your registered email or phone number
- We will display an update notice when you log in to the platform
- We will update the "Last Updated" date at the top of this page
Continuing to use our services after any changes have taken effect constitutes acceptance of the updated policy. If you do not agree to the new policy, you may request to close your account.
For any privacy-related questions or concerns: support@answerkhela.com
Why Answer Khela Is Trustworthy
The concrete steps we take to protect your data
Every piece of data between your device and our servers is protected with 256-bit SSL. No one can intercept it in transit.
Answer Khela never sells your personal data to advertising companies or data brokers — this is a core principle we stand by.
A third-party team of experts audits our system security every month. Any vulnerabilities found are addressed immediately.
You have full control over your data — view, edit, delete, or download it at any time. Contact support and we'll take action within 7 days.
No terms buried in complex legal language. Our privacy policy is written in plain, straightforward language so everyone can understand it.
If you have any questions or concerns about data protection, you can reach our support team at any time.